We’re Here to Help!

FREQUENTLY ASKED QUESTIONS

Need some help with your course, software or materials? 
Listed below are the answers to our most common support questions.


If you still can’t find an answer to your question, please email us at info@buildarobotk12.com.

Course information

The RoboRobo Kits (all levels 1 - 6) use Rogic as the programming Software. Downloads links are below or check out our YouTube Channel for installation videos:

Rogic for Mac: https://eng.roborobo.co.kr/downloads?product=4

Our promise to you – if you or your kid are not happy within the first two classes, we’ll give you a full refund or help you find a different course. Full refund applies to tuition, only, and does NOT include a refund on course materials which are yours to keep. The request for a refund or transfer must be made within 3 business days from the date of the second class. All requests can be sent to info@buildarobotk12.com.

You will have access to your Classroom Portal from 5 days prior to your course start date until 2 weeks after your last class for your course. As a note, you will still have access to your individual account which contains your badges and course portfolio.

You will receive an email within 5 days from your course start date with access to your Classroom Portal. The Classroom Portal is online and uses the login (username and password) that you set up at the time you placed your order. The Classroom Portal contains the Zoom links for the live instruction, class recordings, and class content (i.e. slides, surveys, videos, badges).

You will find a Devices and Materials section in your Classroom Portal that contains the links to the software needed for your course as well as links to our YouTube Channel which contains helpful installation tips and other great information.

Yes, we record our classes and provide access within the classroom portal to enrolled students. Students will have access to their Classroom Portal and the class recordings for two weeks after the last day of a course.

WARRANTY INFORMATION

We are the USA distributor for RoboRobo and provide a 1-year warranty on manufacturer defects on the RoboRobo product line. For mBot, micro:bit, Raspberry Pi, and Arduino products, please reach out to the manufacturer directly for parts or replacement items as we are not affiliated with these companies directly.

SCHOLARSHIPS

We envision a future where ALL kids have access to the education we are providing which means that we do our best to provide scholarships to students in need. In 2020, we provided over 25 scholarships to students in need. To apply for a financially based scholarship, please click here for our application.

OTHER

We believe that human-centered skills and technical skills need to go hand in hand in order to create inspired leaders and problem solvers who will direct positive, social change through technological advancement. With this vision in mind, we include Social Emotional Learning (SEL) to all of our courses. In this course, kids will learn to work through problems with the support of social emotional learning and a focus on Purpose and Self-Management.

STEM stands for Science, Technology, Engineering, and Mathematics. STEM pervades every part of our lives. A curriculum that is STEM-based has real-life situations to help the student learn. At Build a Robot K12, we use Social Emotional Learning and STEM education as a foundation for our courses and curriculum, so kids learn and apply their skills in real-world situations that are relevant to them.

We have a customer support team on standby to help with software and hardware issues. If you are enrolled in a course, please let your instructor know what support you need. If you are not in a course, please Contact Us (include link to the Contact Us form) or email us at tech@buildarobotk12.com.